losangelesnewstoday.com March 20, 2018

Computer outage affecting BB&T Bank customers

25 February 2018, 01:47 | Maryann Sutton

Inc. All rights rese

Inc. All rights rese

BB&T said many of their banking services continued to remain unavailable Friday morning, including their online banking, mobile banking app, and ATMs.

On Friday afternoon, a BB&T customer contacted 11Alive because she was not able to access her bank account to check her balance on line.

To our clients, we are deeply sorry this has happened.

"Customer frustration and anger appears to be growing by the hour on social media, as the bank vaguely blamed "an equipment malfunction in one of its data centers" for the outage".

"We are carefully reviewing the cause of this issue, and taking steps to make sure this doesn't occur in the future", the bank said.

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An outage map showed the biggest impact was focused on Charlotte, Atlanta, the Washington DC area and Philadelphia.

It was an untimely service breakdown given BB&T's latest marketing pitch is "All we see is you", and the bank had avoided having a major customer-service issue, unlike many of its peers. If you've incurred any fees or experienced any issues directly related to this outage, we will work with you to address those issues as our systems come back online.

They provided no further details on the source of the problem or exactly when full service would be restored.

Company officials added "we have no reason to believe this issue is related to cybersecurity". We thank our clients for their patience and we will continue to provide updates here and on BB&T's Facebook and Twitter pages.

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