losangelesnewstoday.com April 26, 2018

Apple Blasts Accusations It's Degrading iPhone User Experience

02 February 2018, 09:21 | Kristen Gross

iPhone sales down, but revenue up in latest quarter

Apple generated $88.3 billion in revenue last quarter, a company record

Apple is playing ball with United States government agencies looking into its controversial decision to slow down older iPhones to account for aging batteries.

The US government organisations will look to determine if Apple had violated securities laws with its disclosures about a software update that resulted in older iPhone being deliberately slowed down to preserve the health of ageing batteries, Bloomberg reports.

Several weeks ago, Apple said a software update released in early 2017 slowed down the performance of older iPhones models as a way to avoid the phones shutting down at random.

"We have received questions from some government agencies, and we are responding to them", an Apple spokeswoman told Bloomberg. For now, Apple is being said to be developing its iOS 11.3, which is supposed to hand over more controls of the handset's battery and performance settings to users.

Authorities in France are in the midst of an investigation whether Apple violated laws protecting consumers in that country and lawyers in the USA are pursuing a variety of class-action lawsuits on behalf of millions of consumers. In addition, users will be able to see if the power management feature is being used to prevent unexpected shutdowns, and turn if off if they so choose. Do you think Apple should have just come clean from the get-go? It's also reported that 50 proposed class action lawsuits have been brought against the company by consumers who say they were tricked into buying new phones when buying a new battery would have sufficed.

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According to MacRumours, the analyst said in a research note that he doesn't think Apple has the resources needed to launch such another new device so soon after the iPhone 8, iPhone 8 Plus and flagship iPhone X at the tail-end of previous year.

MacRumors previously obtained an internal Apple memo which said iPhone 6 Plus replacement batteries were in short supply and inaccessible until late March or early April around the world. "The iPhone X, which went on sale in November, comes in $999 and $1,149 configurations, at least $150 more than any iPhone starting price that came before it". Our goal has always been to create products that our customers love. For the most part, though, Apple wants to make iPhones more responsive.

Apple's lower-priced iPhone 8 and 8 Plus models have fared better in the market, and its production target of 30 million units for the quarter is unchanged, according to the report.

Even though Apple apologized to customers, the ordeal blew up as the company was sued by consumer advocacy groups and other individuals.

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