losangelesnewstoday.com
losangelesnewstoday.com December 17, 2017


Uber recognises need for consumer trust after breach cover up

23 November 2017, 12:30 | Maryann Sutton

The logo of the ride sharing service Uber is seen in front of its headquarters on Aug. 26 2016 in San Francisco. Justin Sullivan Getty Images file

Image The logo of the ride sharing service Uber is seen in front of its headquarters

The latest is a cyberattack Uber had been concealing since a year ago that exposed personal data on 57 million customers and drivers globally.

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While it's certainly concerning that our personal data has been leaked to outsiders without us even knowing, Uber's CEO insisted there was no "evidence of fraud or misuse tied to the incident".

The leaked information included names, email addresses, and phone numbers.

Newly-appointed CEO Dara Khosrowshahi said he only recently became aware of the Uber data breach and pledged to take several actions to correct the dysfunction that led to the cover-up. He was not at the helm when it happened.

A SECRET data hack affecting 57 million Uber customers and drivers has been exposed.

As much as this is a story about Uber's ongoing problems, Uber is hardly the first company to lose customer data to hackers or to try to keep such an incident under wraps.

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Bloomberg reports that the breach involved two attackers accessing a private code site located on Github.

Uber insists that location history, bank account numbers, dates of birth and credit card number information was not compromised. Around that same time, the company was in the midst of settling issues with both the NY attorney general and the FTC over the handling of the customer data.

Khosrowshahi also said that he can't erase the past but the company will learn from its mistakes.

At the time of the data breach, Uber was negotiating with USA regulators investigating separate claims of privacy violations. "What I learned, particularly around our failure to notify affected individuals or regulators a year ago, has prompted me to take several actions", Khosrowshahi stated in a blog post.

"None of this should have happened", Khosrowshahi closed his blog post, adding, "and I will not make excuses for it".

Uber's silence about its breach came while it was negotiating with the Federal Trade Commission about its handling of its riders' information. "We are changing the way we do business".

He said Uber has hired Matt Olsen, a former general counsel at the National Security Agency and director of the National Counterterrorism Center, "to help me think through how best to guide and structure our security teams and processes going forward". Uber is also notifying all affected drivers and providing them with free credit monitoring and identity-theft protection, notifying regulatory authorities, and monitoring the affected accounts for fraudulent activity.



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